Question 1

What's included in a standard residential cleaning?

Accepted Answer

Our standard residential cleaning covers all the essentials to keep your home fresh and tidy. Every visit includes: Dusting all surfaces, shelves, and light fixtures. Vacuuming carpets, rugs, and upholstered furniture. Mopping hard floors. Kitchen cleaning — counters, stovetop, sink, appliance exteriors. Bathroom cleaning — toilet, tub/shower, sink, mirrors, floors. Emptying trash and replacing liners

Question 2

Do I need to be home during the cleaning?

Accepted Answer

No — many of our clients provide a key, garage code, or smart lock access so we can clean while they're at work or running errands. We're fully insured and our team members are background-checked. If you prefer to be home, that's perfectly fine too.

Question 3

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes, we bring all supplies and equipment. We use high-quality, eco-friendly cleaning products that are safe for children, pets, and the environment. If you have specific products you'd like us to use, just let us know and we're happy to accommodate.

Question 4

What types of commercial spaces do you clean?

Accepted Answer

We clean a wide range of commercial spaces, including: Office buildings and coworking spaces. Retail stores and showrooms. Medical and dental offices. Restaurants and cafes (front-of-house). Gyms and fitness studios. Churches and community centers

Question 5

Can you clean outside of business hours?

Accepted Answer

Absolutely. Most of our commercial clients prefer early morning or after-hours cleaning so there's no disruption to their business. We'll work with you to find a schedule that fits — including evenings and weekends.

Question 6

Do you offer janitorial contracts for ongoing service?

Accepted Answer

Yes, we offer flexible janitorial contracts for daily, weekly, or custom schedules. Contract clients receive priority scheduling, a dedicated team, and volume pricing. We'll do a walkthrough of your facility to create a custom cleaning plan and quote.

Question 7

How do you determine pricing?

Accepted Answer

Our pricing is based on the size of your space, the type of cleaning requested, and the frequency of service. We provide free estimates — just tell us about your space and what you need, and we'll give you a transparent quote with no hidden fees. Recurring clients receive discounted rates.

Question 8

How do I book a cleaning?

Accepted Answer

Booking is easy — you can fill out our contact form, call us, or send us an email. We'll discuss your needs, schedule a time that works for you, and confirm everything in advance. For recurring service, we'll set up a regular schedule so you never have to think about it.

Question 9

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less than 24 hours' notice may be subject to a cancellation fee. We understand that things come up, so we try to be as flexible as possible.

Question 10

Are your cleaning products safe for pets and children?

Accepted Answer

Yes. We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Our products are free from harsh chemicals while still delivering a thorough, effective clean. If anyone in your household has specific allergies or sensitivities, let us know and we'll adjust accordingly.

Question 11

Can I request specific products or brands?

Accepted Answer

Of course. If you have a preferred product or brand you'd like us to use — whether for personal preference, allergies, or specific surface requirements — just let us know. We're happy to use your supplies at no extra charge.

Question 12

Do you use green cleaning methods?

Accepted Answer

Yes, sustainability is important to us. In addition to eco-friendly products, we use microfiber cloths and mops that reduce waste, minimize water usage where possible, and follow cleaning practices designed to be effective while reducing environmental impact.

Answers to Common Cleaning Questions

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